IT Support for IT Teams
In an effort to stay lean and agile, many companies are pivoting to a compact model of in-house IT model. Augment your firm’s existing internal capabilities with our managed support for IT teams so that you can focus on what’s most important: staying ahead of the curve.
JNT TEK IT Support for IT Teams Solutions Include:
Custom Ticket Portal for Your In-House IT Team
Need to set up a technical support request portal for your employees? We’ve got just the ticket!We’ll help you implement a robust ticketing system to cut resolution times and increase productivity across your in-house IT team.
Tier 1, 2, and 3 Support and Escalation Coverage
With our tiered support model, you can rest assured that any technical problem you face will be solved, from the easiest, to the hardest, to the never before seen — and all the problems in between.
Planning and Design Services
Whether it’s network design, perimeter design, disaster planning, or something else, JNT TEK will work with your in-house IT team to determine the right gameplan of strategies for your business.
24×7 System Monitoring With Night, Weekend, and Vacation Coverage
Relax in your time off knowing that your information technology will be cared for from dusk to dawn, and back to dusk again, with our round-the-clock system monitoring and support for IT teams.
Remote Support Tools for On-Premise IT Teams
When an employee workstation or one of your servers acts up, our remote access technicians can diagnose and resolve the issue for you without the need for someone new coming on-site.