Outsourced Help Desk
When everything goes wrong, you want someone who knows how to make it right. We provide rapid-response remote and onsite assistance from experienced, bilingual technicians. With 24/7 around-the-clock support, our help desk is always open.
JNT TEK Outsourced Help Desk Solutions Include:
24×7 Help Desk
It would be great if the sky only fell between the hours of 9 and 5, but since that’s not how technology works, we’re here to pick up the pieces no matter when they come crashing down.
Ticketing and Automation
Have a problem that needs resolving? Submit a ticket and we’ll take it from there! Monitor the resolution status with our easy-to-use ticketing system, complete with automation that ensures your issue always lands in the hands of the technician who can serve you best.
SLAs Customized to Your Needs
Define the conditions surrounding support targets, response times, and resolution times up front with our custom Service Level Agreements, so you always know what to expect when the unexpected arises.
Phone, Chat, and Email Support
Everyone has a preference, so we provide support across each one. Phone, chat, or email: it’s your call! Reach out for a resolution on whichever platform you find most comfortable and convenient.
Tier 1, 2, and 3 Support Options
With our tiered support model, you can rest assured that any technical problem you face will be solved, from the easiest, to the hardest, to the never before seen — and all the problems in between.