How Business Owners Can Eliminate Costly Tech Problems Immediately

Imagine you and your team arrive at work, ready to take on the day's tasks, when suddenly the Internet fails, emails stop functioning, and productivity comes to a standstill. What would you do? When the Internet goes down, most businesses come to a halt, leading to significant losses in productivity and sales. Consider the MGM data breach this summer: electronic room keys malfunctioned, casinos closed, and online restaurant reservations became unavailable. The downtime resulted in millions in losses for MGM.

However, downtime is just one way poor IT support can hinder your business. Add in ongoing frustrations like forgotten passwords, malware infections, or issues accessing shared files, and the inefficiencies can pile up quickly.

Too often, business owners end up spending large amounts on IT support that struggles to resolve even the simplest issues. These so-called "IT experts," who promise top-notch service at low prices, frequently spend more time idly waiting than actively addressing problems, relying on you to inform them when something is wrong.

You don't have to endure tech troubles and reactive IT support that only responds after issues arise. It's time to demand better and eliminate tech problems before they occur.

To assist you, we've compiled a checklist of essential standards that anyone managing your network should meet. Evaluate how your current provider measures up:

• Do they answer their phone live and respond to emergencies within minutes? In a crisis, waiting on hold or leaving messages isn't an option.
• Are they easily reachable and responsive for non-emergencies, with replies within an hour? Routine tech issues shouldn't leave your team in limbo.
• Do they proactively monitor, patch, and update your network's critical security settings? If you're unsure whether this happens daily, weekly, or at all, you may be at risk.
• Do they provide proof that all your data is being backed up, including laptops and devices? A reliable IT provider ensures nothing is overlooked.
• Do they meet with you at least quarterly to review projects, performance, and improvements? Effective IT support doesn't just resolve issues; it helps you plan for the future.
• Do their invoices clearly outline what you're paying for? No one appreciates surprises, especially regarding billing.
• Do they communicate in plain language rather than "geek-speak" and take the time to answer your questions? You shouldn't need a translator to understand your IT provider.
• Do they proactively discuss cybersecurity, recommend solutions, and offer employee training? Cybersecurity is essential, and employee education is a crucial layer of defense.
• Have they provided you with complete network documentation, including admin passwords? If they're withholding critical information, it's a significant red flag.
• Do their technicians arrive on time, dress professionally, and leave you feeling confident after every interaction? Professionalism matters—if you feel uneasy every time you call, it may be time to find a new provider.

Bonus Points: Is Your IT Provider Going Above and Beyond?

• Do they conduct regular disaster recovery drills to ensure your backups are functional? A backup is worthless if it fails when you need it most.
• Are they assisting you in planning for scalable growth with technology that adapts to your business? The right IT partner ensures your systems evolve alongside your company.
• Do they offer advanced cybersecurity tools, such as endpoint detection and AI-driven monitoring? Cyber threats are constantly changing—your protection should adapt as well.
• Do they track and optimize your network's performance to avoid bottlenecks and downtime? Efficiency is crucial in today's competitive environment.

Time to Raise the Bar

If your current IT provider doesn't meet these standards, you're likely paying for inadequate service, which could jeopardize your business. From security risks to lost productivity, poor IT support is more than just an inconvenience; it's a liability.

Don't settle for anything less than a partner who prioritizes your business's success.

Schedule a free 10-Minute Discovery Call today to see how we can eliminate your tech headaches and ensure your business runs smoothly. Click here to schedule now or call us at 818-456-0626 to get started.

Let's make tech problems a thing of the past.