November 24, 2025
Holidays already bring enough challenges without tech hiccups adding to the chaos. With customers rushing to complete last-minute shopping and employees balancing family plans, stress levels are sky-high. The last thing you want is to alienate anyone with technology mishaps that could have been easily avoided.
Consider this your essential "Holiday Tech Etiquette Guide" — because no business wants to be remembered as the one that spoiled someone's day.
1. Update Your Online Business Hours Now — Avoid That First Angry Call
Imagine a customer dashing across town during their lunch break only to face locked doors and dark windows, despite seeing your business marked "open" on Google. That's a fast track to customer frustration.
Make sure to update:
- Your Google Business Profile — the primary place customers check
- Social media platforms like Facebook, Instagram, Yelp, wherever your brand appears
- Your website's holiday banner displaying clear seasonal hours
- Apple Maps — still a navigation favorite for many users
Try this friendly update: "Happy Holidays! We're closed Thursday, Nov. 28 through Sunday, Dec. 1 to celebrate with family. Back Monday morning, possibly nursing our turkey hangovers but ready to assist you!"
2. Craft Warm Out-Of-Office Replies That Feel Human, Not Robotic
Taking time off? Don't leave your customers wondering if you've vanished into a holiday black hole. A well-crafted auto-reply works like a courteous host—professional yet approachable.
Example auto-reply: "Thank you for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you once we're back and fully caffeinated. For urgent matters, please call (XXX) XXX-XXXX. Warm wishes for a joyful holiday season!"
3. Avoid Oversharing Your Holiday Plans in Auto-Replies
Keep your messages concise and professional. Customers don't need your detailed itinerary — no Aunt Carol updates or potluck schedules. Oversharing isn't just unnecessary; it could also expose security risks.
Stick to key information like closure dates, response timelines, and alternative contacts. Save the fun holiday stories for your social media channels.
4. Check Your Phone Systems Early to Prevent Frustration
Holiday callers are often pressed for time and patience. Ensure your voicemail greeting accurately reflects your holiday hours and directs calls efficiently.
Pro tip: Call your own business number to test your greeting—it's surprising how many are outdated.
Sample voicemail script: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave your message, and we will return your call Monday morning. For urgent assistance, press 1 to connect with our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Avoid Holiday Panic
If your business ships products, inform customers about order cut-off dates well in advance. Display deadlines prominently online and send reminder emails to avoid any anxiety over late deliveries.
Nothing damages customer trust like gifts arriving after important occasions. Help clients plan ahead to keep everyone smiling.
Final Thoughts: Polite Communication Leads to Happy Customers and Thriving Business
Holiday technology etiquette boils down to one thing: clear, compassionate communication that respects your customers' time and expectations. Taking these small steps now will prevent headaches later and keep your reputation shining bright.
Remember, the aim is not only to avoid mishaps but to make your customers feel valued—even when you're enjoying a well-deserved break.
Ready to keep your systems smooth and your customer experience seamless this holiday season? Call us at 323-410-7785 or click here to schedule your complimentary 10-Minute Discovery Call. Let's explore easy strategies to maintain flawless operations while you relax and recharge.
