Enhancing Cybersecurity for a Global Furniture Manufacturer – A Case Study of JNT TEK’s Intervention
July 10, 2025
Executive Summary
In today's interconnected world, businesses that operate at a global scale and rely on eCommerce platforms such as Amazon, Costco, and Sam's Club are prime targets for cyber threats. One such company—a global furniture manufacturer—faced a severe cybersecurity breach when a ransomware attack infected their servers and ERP system, disrupting operations and threatening their reputation. This whitepaper outlines how JNT TEK, a managed services provider (MSP), successfully mitigated the incident and implemented a comprehensive security solution, ensuring the company's resilience against future attacks.
Introduction
The client is a global furniture manufacturer with a diverse portfolio of products sold through major retailers such as Costco, Sam's Club, and Amazon. With manufacturing facilities overseas and a heavy reliance on digital operations, including an ERP system for supply chain and inventory management, the company faced significant operational risks when a ransomware attack infiltrated its network.
The company's existing IT infrastructure lacked sufficient security measures, making it vulnerable to modern cyber threats. This case study examines how JNT TEK provided swift incident response, followed by a thorough security overhaul, resulting in the successful restoration of operations and enhanced protection against future threats.
The Cybersecurity Incident: Ransomware Attack
Background
The attack occurred during a critical period when the company's operations were heavily reliant on its ERP system for managing production schedules, inventory, and financial transactions. The ransomware encrypted critical data and rendered the system inoperable, halting manufacturing processes, delaying shipments to major retailers, and causing significant financial loss.
The company's IT team, already overwhelmed by daily tasks, lacked the resources and expertise to quickly contain the attack and minimize damage. Faced with potential reputational harm, lost revenue, and data exposure, the company reached out to JNT TEK for immediate assistance.
Immediate Response and Incident Mitigation
JNT TEK's incident response team acted swiftly to mitigate the ransomware threat. The process included the following key actions:
Isolating Infected Systems: Infected systems were promptly disconnected from the network to contain the spread of the ransomware.
Data Recovery: JNT TEK worked closely with the company's internal IT staff to restore critical files from existing backups and recover encrypted data where possible.
Forensic Analysis: A detailed forensic investigation was conducted to determine the attack vector, the extent of the damage, and the vulnerabilities exploited by the ransomware.
Communication with Stakeholders: Clear communication was maintained with internal teams and external partners to manage expectations and coordinate recovery efforts.
By taking immediate action, JNT TEK was able to minimize the impact of the ransomware attack and restore key operations within days, as opposed to weeks or months.
Post-Incident Security Overhaul
After mitigating the immediate threat, JNT TEK moved quickly to rebuild the client's IT infrastructure with a focus on long-term security resilience. This multi-step process involved a comprehensive migration to a more secure, scalable, and disaster-resilient architecture.
Cloud Migration to Microsoft Azure
Recognizing the need for a more robust and scalable solution, JNT TEK migrated the company's critical applications, including the ERP system, to Microsoft Azure. This migration offered the following benefits:
Scalability: Azure's cloud infrastructure could easily scale to accommodate the company's growing data and operational needs without worrying about hardware limitations.
Security: Azure's built-in security features, such as encryption, identity management, and compliance standards, helped establish a stronger security posture.
Business Continuity: Azure's redundancy and disaster recovery capabilities ensured that the company's operations would be resilient to future disruptions.
Security Operations Center (SOC) Services
To provide continuous monitoring and incident response, JNT TEK implemented a fully managed Security Operations Center (SOC) for the company. The SOC provides the following:
24/7 Monitoring: Real-time monitoring of the client's network, servers, and applications to detect suspicious activity or potential threats.
Incident Response: Rapid identification and containment of security incidents, ensuring minimal impact on operations.
Threat Intelligence: The SOC leverages global threat intelligence to identify emerging threats and vulnerabilities, ensuring proactive protection.
Endpoint Detection and Response (EDR)
JNT TEK deployed an advanced Endpoint Detection and Response (EDR) solution across all devices used by the client's employees and contractors. The EDR system provides:
Continuous Monitoring: It continuously monitors endpoints for abnormal behaviors, detecting early signs of compromise.
Automated Response: The system can automatically isolate and remediate infected devices, preventing further spread of malware or ransomware.
Threat Hunting: Proactive threat-hunting capabilities allow JNT TEK's security team to search for hidden threats that traditional security tools might miss.
Backup and Disaster Recovery
As part of the post-incident recovery plan, JNT TEK established a comprehensive backup and disaster recovery strategy to ensure business continuity in case of future incidents. The solution includes:
Regular Backups: Automated backups of critical systems and data are conducted on a frequent basis, ensuring that recovery points are always up-to-date.
Offsite Storage: Backups are stored in secure, geographically distributed locations to protect against local disasters, such as fires or floods.
Testing and Verification: Regular testing of backup procedures ensures that the company can quickly recover from data loss scenarios.
Comprehensive Security Suite
To enhance the company's overall security posture, JNT TEK implemented a full suite of security solutions, including:
Firewalls and Intrusion Prevention Systems (IPS): Advanced firewalls and IPS systems were deployed to prevent unauthorized access and mitigate external threats.
Multi-Factor Authentication (MFA): MFA was implemented across all critical applications to add an additional layer of security for user accounts.
Security Awareness Training: Employees were trained on best practices for recognizing phishing emails, avoiding social engineering attacks, and maintaining strong passwords.
Results and Outcomes
Operational Resilience
Post-mitigation, the company's operations are now more resilient to cyber threats. By migrating to Azure, the company benefits from continuous security updates, high availability, and scalability. The implementation of SOC services ensures 24/7 monitoring and rapid response to any emerging threats.
Improved Security Posture
The security suite, including EDR, SOC services, and the disaster recovery plan, provides the company with a much stronger security foundation. As a result, the likelihood of future attacks is significantly reduced, and the company can confidently operate without fear of major disruptions.
Business Continuity
With robust backup and disaster recovery procedures in place, the company is now able to recover quickly from any unforeseen incidents. The ability to restore critical data from secure backups ensures minimal downtime in the event of future disruptions.
Conclusion
JNT TEK's swift and decisive response to the ransomware attack helped the furniture manufacturer recover quickly and with minimal loss. By implementing a comprehensive cybersecurity strategy that included cloud migration, SOC services, EDR, and disaster recovery, JNT TEK not only protected the company from future cyber threats but also ensured its long-term business continuity.
This case study demonstrates the critical role managed services providers (MSPs) like JNT TEK play in safeguarding businesses from the growing threat of cyberattacks. As businesses increasingly rely on digital platforms, it is imperative to partner with experienced MSPs to protect sensitive data, maintain operations, and foster long-term growth.
About JNT TEK
JNT TEK is a leading provider of managed IT services, cybersecurity solutions, and business continuity planning for businesses across various industries. With a focus on proactive security measures, cloud migrations, and tailored IT strategies, JNT TEK empowers companies to safeguard their data, reduce operational risk, and achieve sustained success.