When you’re looking for an IT company to partner with, you need someone who’s dependable and meets your organization’s technology needs. Since you’re trying to find an IT support company who can best protect your company’s cybersecurity, there are some vital aspects you’ll want to assess when making a selection.
The following guidelines can help you make the best possible decision when you’re evaluating a Los Angeles IT support provider to partner with:
What Characteristics Should I Look For in an IT Support Company?
1. Proactive Service
Reactive support is what most people are used to when it comes to IT. This is where you wait until something goes wrong and then you call the help desk. They usually work on a first-come, first-served basis, so the people who have been waiting the longest are usually the ones who get help first.
Based on the description alone, it’s easy to see why reactive service is being replaced with proactive service, where your IT support company works to prevent any potential problems from happening in the first place, usually in a managed IT services model.
They do this by regularly monitoring your systems and networks and fixing any small issues before they have a chance to turn into bigger ones. This service is generally included in a managed IT contract, so you don’t have to pay an extra fee for them to perform it on your system.
Prevention and anticipation are two key principles for successful businesses. Proactive support has become increasingly popular when it comes to IT services because of its efficiency with preventing problems that lead to downtime, profit losses, and lack of customer trust.
2. Fast Response Time
In your search to find the right Los Angeles IT support company, it’s important to choose one with a fast response time. You don’t want to be left hanging when something goes wrong and you need help. The company should be able to prioritize your urgent IT support needs and get you the help you need as quickly as possible.
Your IT company should offer 24/7 monitoring and broad support hours to give you the reassurance that if something goes wrong at any time of day, you’ll be able to get in touch with a technician quickly and resolve the issue before it progresses into something worse.
3. Knowledgeable & Specialized
Choosing an IT support company that’s knowledgeable in your specific industry is key. If you’re in a specialized field, you’ll need a company who understands the unique challenges and threats that come with it, such as specific compliance areas like HIPAA or CMMC, unique software used in your industry, or other needs like remote working requirements. They should be able to provide you with customized solutions and recommendations that are specific to your business.
MSPs (managed service providers) consist of a team of experts instead of just one person, making it more likely for them to know how to solve your problems. When you’re looking for a Los Angeles IT support company, you’ll want to find one that has a wide range of knowledge and experience in different areas—and most importantly, in your industry.
People who use a break/fix IT support provider often find that the bills can stack up quickly, especially if the provider charges by the hour. This can be difficult to budget for, and it can also lead to unexpected costs if a problem takes longer to fix than expected. For businesses, this can be a major financial burden.
Proactive MSPs offer unlimited support from multiple experts for one consistent monthly cost. This means that you’ll never have to worry about running into unexpected bills or charges, and you’ll be able to get the help you need without having to worry about the financial implications.
Get the Proactive Los Angeles IT Support You Deserve
An IT support provider should be able to provide you with fast response time and should be knowledgeable in your specific industry. Find an IT partner that can assist with all of your needs while providing you with the quality levels of customer support and expertise you deserve.
Contact us today to learn why JNT Tek is the perfect Los Angeles IT company for your business and to start getting proactive, comprehensive care!